1. Overview

This website is operated by Vaanvi Creation under the brand name Vaanvi. Throughout the site, the terms “we”, “us” and “our” refer to Vaanvi.

By accessing our website and/or purchasing from us, you agree to be bound by these Terms & Conditions. These Terms apply to all users of the site, including browsers, customers, and merchants.

2. Eligibility

By using this website, you confirm that:

  • You are at least the age of majority in your country (Australia or India), or
  • You are using the website under the supervision of a parent or legal guardian
3. Products & Services

Vaanvi offers women’s apparel. All products are subject to availability.

We strive to display product colors and details as accurately as possible. However, slight variations may occur due to photography lighting and screen settings.

4. Pricing & Payments
  • Prices are displayed in relevant currencies (AUD for Australia and INR for India, unless otherwise specified)
  • Prices may change without prior notice
  • We reserve the right to modify or discontinue products at any time

All payments must be completed at checkout through the available payment methods.

5. Orders & Acceptance
  • We reserve the right to refuse or cancel any order at our discretion
  • You agree to provide accurate and complete purchase information
  • Once an order is placed and processed, it cannot be cancelled or modified
6. Shipping & Delivery
  • Delivery timelines are estimates and may vary due to courier delays or customs processing
  • International shipments may incur customs duties or taxes, which are the responsibility of the customer unless stated otherwise
  • Vaanvi is not liable for delays caused by shipping carriers or customs authorities
7. No Return & Exchange Policy

All purchases made on Vaanvi are final.

We do not accept returns or exchanges except in cases where the product has a verified manufacturing defect.

8. Manufacturing Defect Policy

We only accept claims for genuine manufacturing defects.

To qualify:

  • The issue must be reported within 48 hours of delivery
  • Clear photos/videos must be shared via email at support@vaanvi.com
  • The product must be unused, unwashed, and in original condition with tags intact

If the claim is approved:

  • A replacement will be provided, or
  • If replacement is not available, a store credit or refund will be issued at our discretion

The following are not considered defects:

  • Minor thread variations or handwork irregularities
  • Slight color differences due to lighting or screens
  • Fit or sizing concerns
9. Intellectual Property

All website content—including images, designs, logos, text, and graphics—is the property of Vaanvi Creation and is protected under applicable copyright laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Limitation of Liability

To the fullest extent permitted by law:

  • Vaanvi shall not be liable for indirect, incidental, or consequential damages
  • Liability is limited to the amount paid for the purchased product
11. Compliance with Local Laws
Australia

Nothing in these Terms excludes rights available under the Australian Consumer Law (ACL). Our policies align with ACL provisions relating to defective goods.

India

These Terms comply with applicable laws, including the Consumer Protection Act, 2019.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon being posted on the website.

14. Governing Law
  • For customers in Australia: governed by the laws of New South Wales, Australia
  • For customers in India: governed by the laws of India
15. Contact Information

For any questions, concerns, or defect claims, please contact us:

Brand Name: Vaanvi
Business Name: Vaanvi Creation
Email: support@vaanvi.com
Address: 26, Chakganjagiri, Raitha Road, Lucknow, Uttar Pradesh, India – 226201